Saudi Journal of Nursing and Health Care (SJNHC)
Volume-1 | Issue-03 | 98-105
Original Research Article
Patients’ Perceptions about Quality of Nursing Care Services Public versus Private Hospitals Lahore
Noreen Tariq, Bushra Kalsoom, Afsar Ali, Nousheen Noor Ud Din
Published : June 30, 2018
Abstract
During the current era the patients are too much demanding and always
asking for quality services. Their expectations are raised and demand for optimal
care from any health care setup. These high expectations from the hospitals result
into a tough competition among the hospitals to work for excellence. As a result,
health organizations in all sectors have been competing with each other in provision
of service quality and customer satisfaction (Pinna et al.,). The main purpose of this
study was to assess, Patients’ perceptions about quality of nursing care services
public versus private hospitals Lahore. To assess the Patients’ perceptions about
quality of nursing care services public versus private hospitals Lahore. A cross
sectional descriptive survey was performed to analyze patients’ perceptions about
quality of nursing care services. A convenient sample of n=200 was used to collect
the information. A structured questionnaire with demographic variables and causes
variables was applied. The data was analyzed on SPSS version 22. Independent “T
“and ANOVA were applied to analyze the findings. According the findings of this
study, only 26.5% of the study participants were poorly satisfied from the care of the
hospitals while remaining 73.5% were highly satisfied from the hospital care. The
purpose of this study was to assess the satisfaction level of patients from nursing care
at public and private hospitals. Overall result shows that the satisfaction level was
satisfactory for majority of the study participants.