Saudi Journal of Engineering and Technology (SJEAT)
Volume-11 | Issue-04 | 338-348
Review Article
A Model for the Integration of AI Technologies into IT Management Frameworks
Md Bani Amin, Md Iqbal Hossain, Moynul Islam Bahar, Aspiya Akter, Rakib Ul Hasan
Published : April 27, 2026
Abstract
The increasing integration of artificial intelligence (AI) into organizational environments has created new opportunities to improve information technology (IT) management processes. AI tools support managerial decision-making, automate routine and complex operational tasks, and enhance system monitoring, diagnosis, and performance optimization, enabling organizations to manage large volumes of data more efficiently and respond to operational needs more quickly and accurately. However, integrating AI into existing IT management systems presents several technical and managerial challenges, including system complexity, legacy infrastructure limitations, data governance requirements, security risks, compliance obligations, and the need for effective managerial oversight. Without a structured implementation approach, AI adoption may introduce operational risks and reduce transparency in IT processes. This paper proposes a conceptual framework for embedding AI tools into IT management systems by addressing both technical architecture and management requirements. The framework identifies key components such as data integration layers, AI analytics modules, management control interfaces, and governance mechanisms. It also highlights how predictive analytics and intelligent automation can enhance operational efficiency, risk management, and strategic planning while maintaining transparency and accountability. The study provides a structured approach to help organizations design AI-enabled IT management systems aligned with organizational objectives and effective managerial control.