Saudi Journal of Medical and Pharmaceutical Sciences (SJMPS)
Volume-11 | Issue-08 | 791-798
Original Research Article
Impact of Pharmacist Led Tele Medication Management Clinic in Ambulatory Care Settings: A Retrospective Analysis
Syed Iqbal Mohuiddin, Omar Al Kherish, Shabeer ThorraKhattil, Sainul Abideen Parakkal, Mamdouh Ageeli
Published : Aug. 26, 2025
Abstract
Background: Telehealth or telemedicine primarily focuses on patient benefits and safety including improved accessibility, enhanced patient satisfaction, and establishing and maintaining continuity of care. The John Hopkins Aramco Healthcare (JHAH) pharmacy aimed at establishing the pharmacist-led medication management clinics (MMC) clinics as a model of medication management and patient counseling. Objectives: To describe and compare the outcome of implementing telehealth services managed via a pharmacist-led medication management clinic (MMC) to confer person-centered patient care services at JHAH. Methodology: The retrospective observational study was conducted in a single-centered tertiary care institution, John Hopkins Aramco Healthcare, Saudi Arabia for a duration of six months from June 2021 to December 2021 among ambulatory care patients. Results: There were few significant differences between the gender distribution between patients of tele MMC and MMC that TELEMMC were more preferable choice for the age group 61-70 years compared to MMC, where as in MMC age group 51-60 years were more preferable. Both TELEMMC and MMC demonstrated a high level of satisfaction with general medicine department with 63% of patients. Conclusion: The present study demonstrates the impact of TELEMMC on clinics, indicating a substantial increase in the number of individuals, particularly geriatric patients, opting for telemedicine consultations. The widespread acceptance of this new method reflects the positive impact it has had on healthcare delivery and patient outcomes